Shipping

Our free shipping promotion applies when selecting Post Office Ground ( over $39 order minimum), or Free Fed Ex 2 Day shipping option when available ( over $49 order minimum) to USA addresses. Our free DHL Global Mail option ($25 order minimum) applies to select international destinations. USPS and FedEx will leave your package at your doorstep if no one is available to receive the package at the time of delivery. Any package left at your doorstep is your responsibility. If you do not see your package, contact the carrier with your tracking # information. Sena® is not responsible for any package which is lost or stolen after being delivered by FedEx ,USPS, or DHL. No order will be reshipped if FedEx ,USPS, and DHL has updated your package information as "delivered." International customers: DHL Global mail transfers the package to your local Post for final delivery. Business addressees are excluded from this shipping service. Failure to pay customs/duties will result in your package being deemed un-deliverable. Sena is not responsible for re-shipment of this package, and a refund/ return option is most likely not an option once a package is deemed un-deliverable or refused as a result of non payment/address issues/or refusal of the package. Please contact our Customer Service department at support@senacases.com, as soon as you are aware of any continuing delivery issue, and after you have contacted the shipping company of record.

SHIPPING WITHIN THE U.S.

STANDARD GROUND PROCESSING TIME

First Class Mail and FedEx ground shipping delivery time is generally between 3 to 9 business days (Monday–Friday), depending on the distance between the two regions. This method includes a USPS/FedEx shipment tracking number. The shipment tracking will be emailed to you once your shipment has been completed. If you place an order with multiple items and one of those items is on back-order, Sena ® Cases will hold the order until all items are available to save you additional shipping costs. If you do not wish to wait, please place separate orders.

FEDEX CUT OFF TIME

The cut-off time for next day shipping on FedEx 2nd Day and overnight (weekends do not count as a shipping day) services (when available) on (in stock) orders is 10 am PST. If you place an order with multiple items and one of those items is on back-order, Sena ® Cases will hold the order until all items are available to save you additional shipping costs. If you do not wish to wait, please place separate orders.

FREE DOMESTIC SHIPPING: Sena® Cases automatically offers free post office ground shipping for all U.S. orders (shipped to a U.S. address) over $39. If your order was eligible for our free shipping promo, and you were not billed for freight costs, the original outbound shipping charges will be deducted from any refund. If a premium shipping method was selected, this amount will be deducted from any refund.

HOLIDAY / NEW RELEASE PROCESSING TIME

Sena® Cases understands that getting your items quickly is important to you, so we make every effort to process your order quickly. However, please note that due to increased orders during new product releases or holidays, processing times may increase from 1-2 days up to 4 business days. Contact Customer Service for specifics on your order or to inquire about shipping.

INTERNATIONAL SHIPPING

PRICING

Sena® offers a special flat-rate international shipping cost of $12.99 to most countries. For the countries excluded from the special international flat rate, shipping charges will be assessed based on each destination country.

We also offer DHL economy Global Mail shipping for a special flat-rate of $4.99 and FREE on orders over $25. Certain orders that normally qualify for Global Mail may be required to be sent via DHL Express only. This may or may not be reflected in the shipping options available to you when placing your order. If you have any questions regarding the individual shipping cost specific to your country, please email us at support@senacases.com or call us at 714-575-7461 or 888-736-2872 from 7am to 3pm PST Monday through Friday. Global Mail delivers international packages in 10-to 21 days to countries listed below.

DHL GLOBAL MAIL SHIPPING

Australia
Austria
Belgium
Canada
Denmark
Finland
France
Greece
Ireland
Italy
Japan
Liechtenstein
Luxembourg
Monaco
Netherlands
New Zealand
Norway
Portugal
South Korea
Spain
Sweden
Switzerland
United Kingdom

DHL EXPRESS SHIPPING

Afghanistan
Åland Islands
Albania
Algeria
American Samoa
Andorra
Angola
Anguilla
Antarctica
Antigua and Barbuda
Argentina
Armenia
Aruba
Australia
Austria
Azerbaijan
Bahamas
Bahrain
Bangladesh
Belarus
Belgium
Belize
Benin
Bhutan
Bolivia
Bosnia and Herzegovina
Botswana
Bouvet Island
Brazil
British Indian Ocean Territory
British Virgin Islands
Brunei
Bulgaria
Burkina Faso
Burundi
Cameroon
Canada
Cape Verde
Cayman Islands
Central African Republic
Chad
Chile
China
Christmas Island
Cocos [Keeling] Islands
Comoros
Congo - Brazzaville
Congo - Kinshasa
Cook Islands
Côte d’Ivoire
Croatia
Cuba
Cyprus
Czech Republic
Denmark
Djibouti
Dominica
Dominican Republic
Ecuador
Egypt
El Salvador
Equatorial Guinea
Eritrea
Estonia
Ethiopia
Faroe Islands
Fiji
Finland
France
French Guiana
French Polynesia
French Southern Territories
Gabon
Gambia
Georgia
Germany
Ghana
Gibraltar
Greece
Greenland
Guadeloupe
Guam
Guatemala
Guernsey
Guinea
Guinea-Bissau
Guyana
Haiti
Heard Island and McDonald Islands
Honduras
Hong Kong SAR China
Hungary
Iceland
India
Indonesia
Iraq
Ireland
Israel
Italy
Jamaica
Japan
Jersey
Kazakhstan
Kenya
Kiribati
Kuwait
Kyrgyzstan
Laos
Latvia
Lebanon
Liberia
Libya
Liechtenstein
Lithuania
Luxembourg
Macau SAR China
Macedonia
Madagascar
Malawi
Malaysia
Maldives
Mali
Marshall Islands
Martinique
Mayotte
Mexico
Micronesia
Moldova
Monaco
Mongolia
Montserrat
Morocco
Mozambique
Namibia
Nauru
Nepal
Netherlands
New Caledonia
New Zealand
Nicaragua
Niger
Niue
Norfolk Island
Northern Mariana Islands
Norway
Oman
Pakistan
Palau
Palestinian Territories
Panama
Papua New Guinea
Paraguay
Peru
Philippines
Pitcairn Islands
Poland
Portugal
Puerto Rico
Qatar
Réunion
Romania
Rwanda
Saint Helena
Saint Kitts and Nevis
Saint Lucia
Saint Pierre and Miquelon
Saint Vincent and the Grenadines
Samoa
San Marino
São Tomé and Príncipe
Saudi Arabia
Senegal
Seychelles
Sierra Leone
Singapore
Slovenia
Solomon Islands
Somalia
South Africa
South Georgia and the South Sandwich Islands
South Korea
Spain
Sri Lanka
Sudan
Suriname
Svalbard and Jan Mayen
Swaziland
Sweden
Switzerland
Syria
Taiwan
Tajikistan
Tanzania
Thailand
Timor-Leste
Togo
Tokelau
Tonga
Trinidad and Tobago
Tunisia
Turkey
Turkmenistan
Turks and Caicos Islands
Tuvalu
Uganda
Ukraine
United Arab Emirates
United Kingdom
Uruguay
U.S. Minor Outlying Islands
U.S. Virgin Islands
Uzbekistan
Vanuatu
Vatican City
Venezuela
Wallis and Futuna
Western Sahara
Yemen
Zambia
Zimbabwe

IMPORT TAXES AND CUSTOM FEES

International shipping costs do not include any possible import taxes or customs fees associated with collection. The recipient is responsible for payment of any duties or taxes including any fees incurred. International orders may be subject to customs clearance procedures which can cause delays beyond original delivery estimates.

INTERNATIONAL PROCESSING TIME

Due to the additional processing efforts and care involved in fulfilling international orders, processing time occurs within 1 to 3 days after the order is received at Sena®. If you place an order with multiple items and one of those items is on backorder, Sena® Cases will hold the order until all items are available to save you additional shipping costs. If you do not wish to wait, please place separate orders.

CURRENCY EXCHANGE RATE

All prices listed for shipping are in U.S. dollars. When you pay by credit card, the credit card company will automatically calculate the currency exchange rate and include it in your monthly statement.